Business Development Manager
Business Development Manager
Overview
The Business Development Manager is responsible for identifying, pursuing, and securing new business opportunities while also supporting ongoing account management activities. This role involves prospecting, client engagement, contract development, and cross‑department collaboration to ensure client satisfaction and operational success.
Key Responsibilities
- Develop and maintain a targeted contact list to support new business growth within the assigned market or territory
- Conduct daily outreach, including telemarketing, cold calling, and written communication, to generate new business opportunities
- Design and prepare contracts, including scope of work development, assumptions, operational plans, and pricing for new business proposals
- Serve as a resource for addressing customer needs, including transportation solutions, rate requests, additional services, and contract interpretation
- Maintain regular communication with assigned customers, including participation in performance review meetings and providing updates on process improvements or new initiatives
- Address and resolve customer issues, concerns, and service requests
- Support account review completion, delivering results to internal leaders and assisting with customer negotiations
- Collaborate closely with Operations, Engineering, and other internal groups to ensure profitability and client satisfaction
- Perform additional duties and special projects as assigned
Qualifications
- Bachelor's degree from a four‑year college or university
- Experience in air & ocean freight *
- Minimum 5 years of related experience and/or training, or an equivalent combination of education and experience
- At least 1 year of experience managing direct reports
- Familiarity with optimization tools preferred
- Ability to travel up to 10%
Benefits
- Early wage access through financial wellness tools
- Complimentary telemedical access to doctors and therapists
- Health, dental, and vision insurance after 30 days of employment
- 401(k) match
- Paid maternity and parental leave
- Access to career development programs, employee resource groups, and mentorship
- Employee discounts and wellness perks, including fitness class discounts and relaxation/meditation app access
- Financial wellness resources
- Daycare discount programs
- Opportunities to volunteer and support local communities
- Additional benefits available
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.