Vice President of Operations
Job Summary:
The Vice President of Operations is responsible for overseeing all aspects of data center operations, including facility management, service delivery, capacity planning, and operational excellence. This executive role ensures uptime and compliance across multiple sites while driving strategic initiatives to improve efficiency, customer satisfaction, and profitability.
Key Responsibilities:
- Lead and manage data center operations across multiple facilities, ensuring 24/7 availability and performance.
- Develop and execute operational strategies aligned with business growth, customer needs, and industry best practices.
- Oversee teams responsible for facility engineering, maintenance, security, and service delivery.
- Ensure compliance with regulatory standards (e.g., SOC 2, ISO 27001, Uptime Institute Tier certifications).
- Drive continuous improvement initiatives focused on energy efficiency, automation, and cost optimization.
- Collaborate with sales, finance, and technology teams to support customer onboarding, capacity planning, and infrastructure upgrades.
- Manage vendor relationships, contracts, and SLAs for critical systems and services.
- Monitor KPIs and operational metrics to ensure performance targets are met and risks are mitigated.
Qualifications:
- Bachelor's degree in Engineering, Business, or related field; MBA or advanced technical degree preferred.
- 10+ years of leadership experience in data center operations, IT infrastructure, or mission-critical environments.
- Proven track record in managing large-scale facilities and cross-functional teams.
- Strong understanding of data center technologies, power and cooling systems, and operational standards.
- Excellent strategic planning, communication, and leadership skills.
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