Customer Service Leader
International Customer Service Team Lead
Location: Plzeň, Czech Republic (Hybrid - 3 days office, 2 days remote)
A leading international Beverage business is seeking an International Customer Service Team Lead to support its global commercial operations.
This is not a traditional customer service position. The roles focus on B2B customer service, sales coordination, supply chain support, management, and international stakeholder management, ensuring efficient collaboration between sales and operations across multiple markets.
Key Responsibilities
- Coordinate international shipments and customer orders.
- Manage shipping documentation, invoices, and export paperwork.
- Liaise with logistics providers, warehouses, and supply chain teams.
- Support sales teams across various countries and regions.
- Resolve delivery and operational issues to ensure excellent customer experience.
- Maintain accurate customer and order information within SAP and internal systems.
- Manage a customer service team.
Candidate Profile
- Experience within B2B customer service, customer operations, order management, logistics, supply chain, or commercial support.
- Background in FMCG, food, beverage, spirits, or other fast-moving industries is advantageous.
- Strong understanding of logistics, shipments, and operational customer support.
- Experience working with customers and stakeholders across multiple countries.
- SAP experience is highly desirable.
- Fluent English is essential.
Languages & International Exposure
- Additional languages are a significant advantage - the more languages spoken, the better.
- Candidates should have experience working in an international business environment, supporting customers, distributors, or commercial teams across different markets and cultures.
Team Lead Opportunity
Previous leadership or supervisory experience is preferred.
This is an excellent opportunity for candidates who enjoy combining customer interaction with sales and supply chain coordination in a truly international environment.
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