Sales & Service Manager- HVAC
- Lead and support a team of two technicians, setting daily schedules, ensuring job readiness, and maintaining quality, safety, and compliance standards.
- Provide coaching, mentorship, and performance management to ensure consistent technician development and accountability.
- Monitor and report on technician productivity, recovery volumes, and customer feedback, serving as the primary field liaison to corporate operations.
- Prospect, qualify, and develop new customers for refrigerant recovery and exchange programs.
- Conduct in‑person sales visits and follow‑up calls to present full‑service recovery solutions and convert inactive or limited‑service customers into full‑service partners.
- Track all sales activity, customer interactions, and recovery opportunities within CRM systems.
- Collaborate cross‑functionally with customer service, sales, and finance to coordinate scheduling, billing, and customer follow‑up.
- Perform on‑site refrigerant recovery using small‑format recovery trucks and equipment, and assist with cylinder exchanges as needed.
- Ensure all recovery and exchange work complies with internal SOPs, EPA regulations, DOT requirements, and safety protocols.
- Complete and submit work orders, bills of lading, and other required documentation accurately and on time.
- Represent the organization professionally in the field, building trust through service excellence and customer responsiveness.
- 5+ years of experience in HVAC, refrigerant recovery, environmental services, or a related field.
- Proven success in outside sales, business development, or customer‑facing field roles.
- 3-5 years of experience managing or leading field, technical, or service staff.
- EPA 608 Universal Certification required.
- OSHA 10, OSHA 40/SST certification strongly preferred or willingness to obtain.
- Commercial Driver's License (CDL) with HazMat endorsement preferred.
- Ability to perform physical labor, including operating recovery machinery and handling cylinders.
- Strong communication, organization, and customer service skills.
- Comfortable using digital work orders, CRM tools, and mobile technology.
- Valid driver's license, clean driving record, and ability to travel within the assigned territory.
- DOT medical card required or ability to obtain shortly after hire; position subject to DOT testing.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
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