Customer Service Supervisor EMEA
About the Role
We are seeking a proactive and experienced Customer Service Supervisor to lead our client's EMEA customer service team at their office in Breda. This role is pivotal in ensuring exceptional service delivery to their customers across Europe, the Middle East, and Africa, while driving continuous improvement and operational excellence.
Key Responsibilities
Team Leadership & Development
- Supervise, coach, and mentor a team of customer service representatives.
- Conduct regular performance reviews and support career development.
- Foster a collaborative and customer-centric team culture.
Customer Experience Management
- Ensure timely and accurate processing of orders, returns, and inquiries.
- Resolve escalated customer issues with professionalism and efficiency.
- Monitor customer satisfaction and implement improvement initiatives.
Operational Excellence
- Collaborate with logistics, sales, and production teams to ensure smooth order fulfillment.
- Optimize service processes and workflows to improve efficiency and reduce errors.
- Maintain and report on key performance indicators (KPIs).
Systems & Reporting
- Utilize ERP and CRM systems to manage customer interactions and order processing.
- Generate reports and insights to support decision-making and strategic planning.
Compliance & Standards
- Ensure adherence to company policies, export regulations, and quality standards.
- Support audits and compliance initiatives as required.
Qualifications & Experience
- Bachelor's degree in Business Administration, Supply Chain, or related field.
- 5+ years of experience in customer service, preferably in a manufacturing or industrial environment.
- 2+ years in a supervisory or team lead role.
- Strong knowledge of EMEA markets and customer service practices.
- Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.
- Excellent communication skills in English and Dutch; additional European languages are a plus.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.