Business Unit Manager
About the role
We're looking for an energetic and people-focused Business Unit Manager to lead one of our client's key customer-facing teams near Rotterdam. In this role you'll hold end-to-end responsibility for your client portfolio, striking the right balance between commercial performance, service quality, and team development.
You'll translate commercial agreements into strong operational execution, spot opportunities for improvement, and bring your team along with you. Client satisfaction, quality, and continuous improvement sit at the heart of everything you do.
What you'll do
- Take full ownership of your client portfolio's performance, including P&L, forecasting, and budget management.
- Lead, coach, and develop a team of 15-20 people, supporting team leaders and customer service staff in their growth.
- Build and maintain strong, lasting relationships with (strategic) clients, acting as the senior point of contact for escalations.
- Ensure an efficient, high-quality service operation that consistently meets client expectations and SLAs.
- Drive improvements across processes, systems, and KPI reporting to keep raising the bar on service delivery.
- Work closely with commercial, operational, and support functions to align on client needs and business goals.
What you bring
- HBO-level working and thinking level, or an equivalent level gained through experience.
- Proven experience leading customer service, account management, or commercial teams within logistics, supply chain, or a related service environment.
- A genuine people manager who can motivate, develop, and get the best out of a sizeable team.
- Strong commercial and financial acumen - comfortable working with numbers, P&L, and forecasting.
- A structured, improvement-minded approach with an eye for opportunities and the drive to act on them.
- Excellent communication and relationship-building skills; Dutch and English strongly preferred.
FAQs
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