Customer Support Engineer
Customer Support Engineer
US Semiconductor Equipment Company
Location
- Chitose, Japan (1 opening)
- Hiroshima, Japan (1 opening)
- Kumamoto, Japan (1 opening)
About the Opportunity
A leading US semiconductor equipment company is seeking Customer Support Engineers to join its growing service organization in Japan. This role offers the opportunity to work directly with advanced semiconductor manufacturing equipment at customer sites, ensuring maximum system performance and reliability.
The position combines hands-on technical support, equipment maintenance, troubleshooting, and customer interaction. Successful candidates will become trusted technical advisors to customers while supporting some of the most advanced semiconductor manufacturing facilities in the world.
What You'll Be Responsible For
As a Customer Support Engineer, you will play a critical role in maintaining customer operations by delivering timely technical support and service excellence.
Key responsibilities include:
- Installing, commissioning, and upgrading semiconductor manufacturing equipment.
- Performing preventive and corrective maintenance to maximize equipment uptime.
- Diagnosing complex mechanical, electrical, and system-related issues.
- Conducting root cause analysis and implementing effective corrective actions.
- Supporting customers with technical inquiries and operational challenges.
- Training customer personnel on equipment operation and maintenance procedures.
- Preparing service reports, maintenance records, and technical documentation.
- Collaborating with global engineering and technical support teams to resolve escalated issues.
- Supporting field service activities across Japan and occasionally overseas when required.
Ideal Background
We are interested in speaking with engineers who enjoy hands-on troubleshooting and customer-facing technical support within high-technology manufacturing environments.
Education
- Degree or diploma in:
- Mechanical Engineering
- Electrical Engineering
- Electronics Engineering
- Mechatronics
- Or a related engineering discipline
Experience
- 5+ years of experience in:
- Field Service Engineering
- Equipment Maintenance
- Customer Support Engineering
- Semiconductor Manufacturing Equipment
- Industrial Automation Equipment
- High-Tech Manufacturing Environments
Technical Competencies
- Strong troubleshooting and fault-finding capabilities.
- Ability to independently diagnose and resolve equipment issues.
- Experience working with complex mechanical, electrical, or automated systems.
- Comfortable using Windows-based operating systems and standard business software.
- Strong documentation and reporting skills.
Language Requirements
- Basic English reading and writing capability for technical manuals and email communication.
- Conversational English is advantageous but not essential.
Work Environment
- Based primarily at customer semiconductor manufacturing sites.
- Regular work within cleanroom environments requiring full cleanroom attire.
- Occasional domestic and international travel depending on project and customer requirements.
- Potential participation in emergency support and on-call activities.
Why Consider This Opportunity?
- Join a globally recognized player within the semiconductor equipment industry.
- Work directly with cutting-edge manufacturing technologies.
- Gain exposure to leading semiconductor customers and advanced production facilities.
- Develop broad technical expertise across installation, maintenance, troubleshooting, and customer support.
- Enjoy long-term career growth within a stable and expanding global business.
This opportunity is well suited to engineers who enjoy solving technical challenges, working closely with customers, and supporting mission-critical equipment in a fast-paced semiconductor manufacturing environment.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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