The key responsibilities of the Transport Dispatcher are divided as such :
You are the contact person for the various transport partners along one side and along the other side for the various import and export departments of our own regional or back office departments.
You are responsible for a certain customer portfolio
You follow up on scheduled transports and solve problems that may occur during transport. You react adequately in case of anomalies.
You carry out periodic checks on certain flows. (check closings, COT, etc...)
You take commercial decisions with a view to direct operational matters You make operational agreements with carriers
You adjust the planning where necessary
You are responsible for ensuring that all transports are carried out on time
You are responsible for the daily planning
You are responsible for the operational agreements with your carriers
You are responsible for correct communication with internal and external stakeholders
SKILLS AND COMPETENCIES
You know the most suitable carrier in your region for certain transports
You know your supplier's strengths/weaknesses
You take customer requirements into account and follow them up
You already have 3 to 5 years of experience as a dispatcher and know different 'regions' within the set-up
You know the planning/manner of planning of all teams and can jump in where necessary
Excellent communication skills in Dutch and English with knowledge of the professional language, both oral and written. Knowledge of French and German is a plus.
Extensive knowledge of maritime transport (terminology, modes of transport, geographical knowledge, type of containers, product knowledge)
Extensive knowledge of maritime, commercial and customs documents
Ability to work with current technology and most current software
Customer orientation, reliability, stress-resistance and independent way of working
Problem-solving ability
Proactive approach
