Global Customer Director eRetail & Fashion
TODAY, YOU'RE DRIVING CUSTOMER SUCCESS.
TOMORROW, YOU'RE SHAPING GLOBAL COMMERCE.
We're partnering with a leading global logistics and supply chain organisation to find a Global Customer Director for their eRetail & Fashion sector. This is a high-impact, strategic role focused on managing one of the company's most important global accounts.
You'll lead cross-functional teams across multiple business units, drive innovation, and deliver transformative solutions that elevate customer performance and strengthen long-term partnerships.
🔍 Key Responsibilities:
Strategic Account Leadership
- Develop and execute long-term customer development plans.
- Identify growth opportunities, innovation initiatives, and eCommerce strategies.
- Conduct strategic dialogues with global decision-makers to align business goals.
Customer Relationship Management
- Build and maintain relationships with key stakeholders, especially at C-level.
- Align customer and internal agendas to anticipate future trends.
- Drive renewal of profitable business and support opportunity assessments.
Sales Execution
- Lead deal preparation, including requirement gathering, pricing strategy, and proposal development.
- Present and negotiate solutions with global stakeholders.
- Ensure successful deal closure and activation.
Post-Sales Engagement
- Coordinate global service delivery and performance reviews.
- Act as the key contact for customer communications and escalations.
- Drive customer satisfaction and support account receivables.
🧠 What You'll Bring:
- 5-10 years of experience in logistics, supply chain, or relevant sector.
- 3-5 years in commercial roles with consultative selling experience.
- Deep understanding of global supply chains and customer operations.
- Strong analytical, presentation, and stakeholder management skills.
- Willingness to travel internationally.
- Fluent in English; other languages a plus.
🌟 Why Join?
- Be part of a diverse, global team shaping the future of eRetail and fashion logistics.
- Work on high-profile accounts with strategic impact.
- Enjoy excellent benefits, competitive compensation, and career development opportunities.
Ready to make a global impact?
Apply now or reach out for a confidential conversation.
FAQs
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