Head of Operations

Head of Field Operations

• Head of Field Operations
• Hybrid
• $250,000 to $300,000 + 30% bonus + LTI/Equity

A fast-growing Food Chain restaurant is expanding and looking to hire a New Head of Field Operations to report directly to the CEO and help drive the business to its next stage of growth across the US. The role will oversee a team of 3 senior region heads, along with multiple indirect reports, and a total team of approx. 700 field staff. The position plays a critical and high-impact role in shaping every aspect of the customer and team experience across all locations, from financial performance, team development, to the successful launch of new markets.

Key Responsibilities:

• Lead, coach and mentor a team of approx. 3-4 senior direct reports
• Collaborate with Field Leaders ensuring consistent execution of brand standards and financial success
• Drive KPIs and maximum performance for employee engagement, guest satisfaction, and financial performance through hands-on leadership and strategic oversight
• Partner with Real Estate and Development teams to evaluate and execute expansion opportunities in new and existing markets
• Lead innovation around restaurant formats to support evolving business needs and consumer behaviors
• Align with Finance to develop and manage budgets, monitor performance, and ensure the business meets its growth and profitability targets
• Build and maintain strong, trusted relationships with key stakeholders, both internally and across the broader restaurant industry

The successful candidate will ideally have:

• 10+ years of hands-on leadership in restaurant operations
• Bachelor's degree (ideally in an analytical subject)
• Proven track record of executive progression in best-in-class organizations, with deep expertise in operations, systems design, team development, and food safety best practices
• Experienced working with private equity-backed businesses, with confidence presenting to boards and senior stakeholders