Department Manager
About the Role
We are looking for a Department Manager to oversee a team and manage all operational and commercial activities for Africa‑focused freight forwarding.
Key Responsibilities
Team & Operational Management
- Lead, coach, and support a team of six operational staff
- Oversee execution of all Africa freight files from A to Z
- Ensure high‑quality, timely, compliant operational delivery
- Act as the go‑to person for escalations and complex operational questions
Commercial & Quotation Support
- Prepare and validate quotations for clients
- Support colleagues with key account activities
- Work closely with the commercial team on solution design
- Contribute to growing the client base in a period of expansion (no cold BD required)
Process, Quality & Coordination
- Maintain close communication with international partners
- Support large projects, charter operations, and door‑to‑door logistics
- Bring forward ideas to improve processes and team efficiency
- Ensure continuous alignment between operations and commercial teams
Who We're Looking For
- 7+ years of freight forwarding experience (we're flexible if you learn fast)
- Strong understanding of operational freight processes
- Leadership mindset - able to guide and support a team
- Positive, enthusiastic, dynamic personality
- Flexible, open to change, and excited about a fast‑evolving industry
- Comfortable attending meetings and writing professional emails in English and French
- Able to handle basic conversations in Dutch
- Hands‑on, solution‑oriented, and not afraid to take ownership
- Thrives in a flat, entrepreneurial structure rather than rigid corporate hierarchies
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
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That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
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