Quality Manager
Key Responsibilities
Quality Management System & Compliance
- Own QMS including SOPs, document control, audit schedule, and management review
- Serve as site lead for ISO 9001 compliance
- Lead internal audits and corrective/preventive actions
Customer Quality & Continuous Improvement
- Define and track KPIs (Perfect Order Rate, accuracy, damage rate, returns, complaints)
- Lead root cause analysis and corrective actions for customer issues
- Drive Lean and continuous improvement initiatives
Inbound & Outbound Quality
- Set receiving inspection standards and manage OS&D issues with suppliers
- Implement pick audits, AQL sampling, and final shipment checks
- Establish packaging standards to reduce transit damage
Inventory & Data Integrity
- Oversee cycle count accuracy and investigate inventory variances
- Ensure WMS data accuracy and adherence to scanning processes
Returns & Non-Conformance
- Lead Material Review Board (MRB)
- Define processes for holds, traceability, and disposition
Training & Cross-Functional Collaboration
- Develop standard work, audit routines, and training programs
- Partner with Operations, Transportation, IT, Customer Service, and Procurement
Qualifications
- Bachelor's degree in engineering, operations, or business
- 5+ years of quality or operations experience in a distribution environment
- Lean Six Sigma experience and strong data analysis skills
- Knowledge of WMS and inventory control systems
Preferred
- Lean Six Sigma Black Belt, ASQ, or supply chain certifications
- Experience with Minitab
Core Competencies
Strong attention to detail, organizational skills, adaptability, and an ability to collaborate effectively across teams while driving accountability and continuous improvement.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.