Automotive Control Tower Manager - Stuttgart
Location: Stuttgart Area
About the Opportunity
We are currently partnering with a leading logistics organization to identify an Automotive Control Tower Manager for a strategically important operation supporting major automotive customers.
This role offers the opportunity to lead a highly visible control tower and customer service function within a dynamic logistics environment. The successful candidate will be responsible for overseeing operational performance, managing customer relationships, leading a team of logistics professionals, and ensuring exceptional service delivery for key automotive accounts.
You will act as the central link between customers, operations teams, transport providers, and internal stakeholders. The role requires strong leadership capabilities, excellent communication skills, and a solid understanding of logistics operations and business performance.
This position is ideal for professionals with experience in customer service logistics, transport operations, freight forwarding, automotive logistics, or control tower environments who are looking to take on a broader leadership role.
Your Responsibilities
- Lead and develop a team of approximately 8-12 employees within the Control Tower and Customer Service environment
- Ensure operational excellence and high service levels for key automotive customers
- Oversee daily control tower activities and transportation performance
- Monitor and manage operational KPIs and customer service metrics
- Act as the primary escalation point for operational and customer-related issues
- Support strategic customer relationships through proactive communication and problem-solving
- Coordinate closely with transport operations, warehousing, and planning teams
- Analyze operational performance and implement improvement initiatives
- Drive customer satisfaction and service quality across all operational activities
- Prepare business reviews, operational reports, and performance analyses
- Support cost management and business performance monitoring
- Participate in customer meetings and operational reviews
- Develop, mentor, and coach team members to maximize performance and engagement
- Ensure compliance with company procedures and quality standards
Your Profile
- Background in logistics, freight forwarding, transport operations, customer service logistics, or automotive logistics
- Experience in positions such as:
- Control Tower Manager
- Team Lead Control Tower
- Customer Service Manager Logistics
- Customer Service Team Leader
- Transport Operations Manager
- Logistics Operations Manager
- Automotive Logistics Manager
- Key Account Operations Manager
- Operations Supervisor
- Logistics Coordinator
- Previous leadership experience is highly desirable
- Strong customer-facing and stakeholder management skills
- Excellent communication and relationship-building abilities
- Strong analytical mindset with experience interpreting operational KPIs
- Commercial awareness and understanding of business performance indicators
- Ability to work in a fast-paced customer-driven environment
- Automotive logistics experience is advantageous but not essential
- Strong problem-solving and decision-making capabilities
- Fluent German and English language skills
Interested?
If you are passionate about logistics operations, customer excellence, and team leadership, we would welcome the opportunity to discuss this position with you.
Please apply directly or contact us for a confidential discussion regarding the role.
FAQs
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