Facilities Manager

Facilities Manager

Reports to: SVP of Field Operations

Location: New York, NY

About the Company

A rapidly growing, chef-driven fast casual restaurant group with more than 30 locations across the Northeast and Mid-Atlantic is looking for a Facilities Manager out of NY. Known for its commitment to fresh ingredients, operational excellence, and an exceptional guest experience, the company continues to invest in its people, restaurants, and infrastructure to support sustained growth.

As the organization expands, they are seeking a Facilities Manager to oversee restaurant maintenance, repair programs, capital improvement projects, and vendor relationships across their multi-unit portfolio.

Position Overview

The Facilities Manager will be responsible for the overall maintenance, repair, and operational integrity of 30+ restaurant locations throughout the Northeast and Mid-Atlantic regions. This individual will serve as the primary liaison between restaurant operations, landlords, vendors, contractors, and third-party service providers to ensure facilities remain safe, compliant, and fully operational.

Reporting to senior field operations leadership, this role combines strategic planning, budget management, vendor oversight, and hands-on field support. The ideal candidate is highly organized, proactive, and experienced in managing facilities for a multi-site restaurant or retail environment.

Key Responsibilities

Facilities Operations & Maintenance

• Manage all repair and maintenance activities across a portfolio of 30+ restaurant locations.
• Oversee preventative maintenance programs to maximize equipment uptime and reduce long-term repair costs.
• Prioritize and resolve critical facility issues while ensuring timely communication with field teams.
• Monitor work orders, service requests, and vendor performance through facilities management software.
• Conduct regular site visits and facility audits to assess asset condition and identify improvement opportunities.
• Support emergency maintenance situations and provide after-hours support when necessary.

Vendor & Contractor Management

• Serve as the primary point of contact for vendors, contractors, landlords, inspection agencies, and property management groups.
• Negotiate and manage maintenance agreements, service contracts, and vendor partnerships.
• Ensure all service providers meet quality, cost, and response-time expectations.
• Validate completed work and escalate service concerns when necessary.

Budgeting & Cost Control

• Develop and manage annual repair and maintenance budgets.
• Monitor spending and identify opportunities to reduce recurring repair costs.
• Prepare reports, forecasts, and budget analyses for leadership.
• Drive cost-effective solutions while maintaining operational and safety standards.

Restaurant Openings & Capital Projects

• Support new restaurant openings by coordinating facility services, inspections, and operational readiness.
• Lead or support restaurant renovation projects, equipment installations, and facility upgrades.
• Manage project timelines, vendor coordination, and budget compliance for capital improvement initiatives.

Compliance & Operational Support

• Ensure compliance with all applicable health, safety, fire, and building regulations.
• Maintain standards related to commercial kitchen equipment, refrigeration systems, and restaurant infrastructure.
• Train and support restaurant leaders on maintenance processes, troubleshooting, preventative maintenance practices, and budget stewardship.
• Partner closely with operations teams to address facility-related challenges and support restaurant performance.

Qualifications

• 5+ years of facilities management, maintenance operations, or related experience.
• Multi-unit restaurant, hospitality, retail, or foodservice facilities experience strongly preferred.
• Strong knowledge of building systems, general construction, maintenance services, and associated costs.
• Familiarity with commercial kitchen equipment, refrigeration systems, HVAC, plumbing, and electrical infrastructure.
• Experience managing vendors, contractors, service agreements, and facility projects.
• Proven ability to develop, manage, and track operating budgets.
• Experience utilizing facilities management software platforms.
• Strong organizational, project management, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Self-starter with the ability to work independently in a fast-paced environment.
• Willingness to travel regularly between restaurant locations throughout the Northeast and Mid-Atlantic regions.

Compensation & Benefits

• Competitive base salary
• Annual bonus opportunity
• Medical, dental, and vision insurance
• 401(k) program
• Paid parental leave
• Flexible PTO
• Commuter benefits
• Phone reimbursement
• Company-issued laptop
• Hybrid work environment
• Significant opportunities for career growth within a rapidly expanding organization

Why Join?

This is an opportunity to make a direct impact within a growing restaurant organization known for its people-first culture, operational excellence, and commitment to quality. You'll play a critical role in supporting restaurant performance, enhancing guest experiences, and ensuring facilities operate at the highest standard across a dynamic multi-unit portfolio.