Logistics & Distribution Manager
About the Role
Our client is looking for a Logistics & Distribution Manager to oversee the daily operation of their European distribution centre and ensure the efficient flow of products across Europe, the Middle East and Africa.
This role will be responsible for warehousing, inventory management, transportation, order fulfilment and customer service activities, ensuring products are delivered on time, in full and in compliance with industry regulations. The position requires a hands-on leader who can manage operational performance, drive continuous improvement initiatives and build strong relationships with logistics providers, customers and internal stakeholders.
Key Responsibilities
Logistics & Distribution Operations
- Manage the day-to-day activities of the distribution centre, ensuring operational efficiency and service reliability.
- Oversee inbound, storage and outbound logistics processes.
- Ensure products are received, handled and shipped in accordance with company procedures and regulatory requirements.
- Monitor operational KPIs and implement corrective actions where required.
- Develop and maintain business continuity and contingency plans.
Warehouse & Inventory Management
- Maintain high levels of inventory accuracy and stock integrity.
- Oversee cycle counting, stock reconciliation and inventory reporting activities.
- Ensure effective management of batch-controlled and expiry-sensitive products.
- Drive improvements in warehouse utilisation, productivity and storage capacity.
- Work closely with supply chain teams to support inventory planning and replenishment activities.
Transportation & Fulfilment
- Manage relationships with freight forwarders, courier providers and third-party logistics partners.
- Ensure customer orders are processed accurately and delivered within agreed service levels.
- Monitor transportation performance, costs and supplier service quality.
- Coordinate international shipments and ensure all shipping documentation is accurate and compliant.
- Manage escalations relating to delivery delays, shortages or service failures.
Customer Service & Stakeholder Management
- Act as the primary operational contact for customers and distribution partners.
- Support order management processes and ensure clear communication regarding product availability and delivery timelines.
- Resolve operational issues and drive timely closure of customer queries.
- Collaborate with commercial teams to support business growth and customer satisfaction.
Compliance & Quality
- Ensure all logistics and distribution activities comply with applicable quality standards and regulatory requirements.
- Support internal and external audits.
- Maintain traceability and documentation standards across all warehouse and transportation activities.
- Assist with product returns, complaints and corrective action processes where required.
Team Leadership
- Lead, coach and develop the warehouse, logistics and customer operations teams.
- Establish clear objectives and performance expectations.
- Create a culture of accountability, safety and continuous improvement.
- Support workforce planning, training and succession planning initiatives.
Continuous Improvement
- Identify opportunities to optimise logistics processes and reduce operational costs.
- Drive process improvement projects focused on service, productivity and quality.
- Support the implementation and effective use of ERP and warehouse management systems.
- Use data and performance metrics to support decision-making and operational excellence.
Candidate Profile
Experience
- 8+ years' experience within logistics, distribution, warehousing or supply chain operations.
- Strong background managing warehouse and transportation activities within a multi-country environment.
- Experience working with third-party logistics providers and freight partners.
- Proven track record of improving operational performance and service levels.
- Experience within medical devices, pharmaceuticals, healthcare or another regulated industry is advantageous.
FAQs
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