Manager of Production Planning, Logistics and Customer Service
Key Responsibilities:
- Act as the primary liaison between Production, Logistics, Customer Service, and Sales to ensure smooth daily operations and communication.
- Oversee and approve all production planning activities on a weekly, monthly, and annual basis to optimize output, reduce waste, and adapt to market conditions.
- Manage inventory levels of finished goods and raw materials to meet customer demand while considering storage and cash flow constraints.
- Align transportation cost efficiency with service expectations by negotiating and reviewing shipping and storage expenses.
- Contribute to the development and execution of the annual production and sales budget in collaboration with relevant teams.
- Participate in long-term strategic planning for sales and production forecasting.
- Track daily order fulfillment, including confirmations, logistics scheduling, billing, and sales support.
- Monitor and report monthly KPIs; lead initiatives for both short-term and long-term process improvements.
- Lead and develop a high-performing team, promoting accountability, customer focus, and operational excellence.
- Drive cross-functional alignment to ensure unified execution of organizational goals.
- Utilize ERP systems (preferably Microsoft Dynamics 365) to enhance order creation, goods receipt, and production planning processes.
Qualifications:
- Bachelor's degree in Supply Chain, Logistics, Accounting, Engineering, Business, or a related field.
- At least 10 years of experience leading cross-functional teams with a focus on production planning, customer and order fulfillment, and logistics.
- Strong background in chemical manufacturing or commodity chemicals, especially in continuous production environments.
- Proficiency in Microsoft Dynamics 365 or similar ERP systems is highly preferred.
- Excellent communication, time management, and leadership skills.
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