Vice President, Business Change Management
Americas-Specific Accountabilities
- Own the Americas change portfolio for strategic programs and client implementations, including mandatory migration programs and priority initiatives (DC migrations, client system integrations, regional platform upgrades).
- Land the WMS transition strategy and related roadmaps across the Americas, coordinating with global owners and country teams to sequence cutovers and mitigate operational risk.
- Regional governance and cadence: Run Americas change management forums, project boards, and performance reviews; ensure alignment with divisional governance and country execution rhythms.
- Capability building: Oversee Canada and LATAM teams to ensure consistent use of best practice across all functional areas, while maintaining direct reporting line oversight of the US country team.
- Localization at scale: Adapt global methods, communications, training, and readiness approaches to Americas languages, cultures, and regulations while protecting global standards.
Cross-Regional / Global Responsibilities
- Champion enterprise-grade service standards across the contract logistics organization and integrate them across all six functional areas.
- Standardization and methods: Co-develop and enforce global standards, artifacts, and KPIs across regions.
- Functional area orchestration: Ensure seamless handoffs across Project Management & Training, Applications & Integration, Continuous Improvement, Process Engineering, Operations & Launch Support, and Safety/Security/Sustainability/Quality - with clear roles, responsibilities, and escalation paths.
- Portfolio visibility: Maintain an accurate, risk-aware view of the change portfolio, resourcing, and benefits tracking; feed division-level governance with status, risk/issue, and value realization narratives.
- Peer alignment: Partner with regional change management heads (APAC, Europe, MEA) to share lessons learned and resources and synchronize approaches for global clients and cross-border rollouts.
Primary Activities
- Change strategy and planning: Lead divisional objectives within the region; manage stakeholders, change impacts, and integrated change plans tied to centralized project/program lifecycles.
- Communications and engagement: Craft executive narratives, country toolkits, FAQs, and leader briefings aligned to Americas needs and global messaging.
- Governance and reporting: Drive disciplined reporting across schedule, budget, scope, quality, and adoption; escalate risks and issues appropriately.
- Continuous improvement: Harvest lessons learned across projects and regions; refresh standards and templates; mentor change management leads.
Must-Haves
- Bachelor's degree or equivalent combination of education and work experience
- Minimum 10 years in supply chain / warehouse ("four walls") roles, with extensive experience in new business implementations and driving continuous improvement and financial savings in operations
- 5+ years in a VP or VP-equivalent operating role (VP, COO, Senior Director at a major 3PL or logistics organization), including prior leadership of senior leaders
- Direct 3PL / contract logistics experience - non-negotiable. Background with a large-scale contract logistics provider is strongly preferred
- Proven cross-functional leadership across a minimum of 4-5 functional areas, or demonstrated ability to lead across silos
- Global experience and comfort operating in matrixed, multi-regional organizations
- Track record of building or optimizing operations with a clear grasp of operational economics
- Experience with hyperscaler customers or fast-moving, scaled logistics environments
- Excellent written and verbal communication in English; Spanish highly desired
Nice-to-Haves
- Lean, Six Sigma, or formal continuous improvement certification
- Large-scale organizational transformation or change management experience
- Background spanning both NORAM and LATAM regions
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