Equipment Support & Training Specialist

Summary:

Are you passionate about empowering others through technical training and support? We're seeking an Equipment Support & Training Specialist to lead customer education initiatives, provide remote troubleshooting, and enhance the overall customer experience. This role is ideal for someone with strong communication skills, technical acumen, and a customer-first mindset who thrives in a collaborative, fast-paced environment.

Responsibilities:

• Deliver in-person and virtual training on equipment setup, operation, and maintenance.
• Create engaging training materials including manuals, videos, and presentations.
• Provide remote technical support via phone, video, and email to troubleshoot issues.
• Collaborate with internal teams to align training with product updates and improvements.
• Gather and apply customer feedback to enhance training and support services.
• Maintain up-to-date technical knowledge of equipment and industry trends.

Qualifications:

• 3+ years in technical training, support, or customer-facing technical roles.
• Bachelor's degree in engineering, technical education, or related field.
• Strong communication skills with the ability to simplify complex concepts.
• Proficient in remote support tools (Zoom, Teams) and CRM systems (e.g., Salesforce).
• Skilled in reading electrical schematics and guiding troubleshooting.
• Experience creating training content using PowerPoint and video editing tools.
• Background in packaging equipment, machinery repair, or electronics is a plus.