Sr. Supply Chain Operations Manager

The Sr. Supply Chain Operations Manager will have the overall responsibility of achieving and maintaining a word class aftermarket parts supply chain in the Americas region. Key activities include managing the 3PL that operates their Regional Distribution Center RDC in Indianapolis, Indiana, the parts distribution, returns & claim process, as well being responsible for budget control and achieving the agreed performance levels in warehouse operations and transportation.

Main tasks and responsibilities:

• Manage Service Level Agreements with the 3PL and carriers on daily performance, deviations follow up and budget control
• Manage the replenishment and return processes and support team members to deliver desired service level in collaboration with the local Service teams and Planning
• Close collaboration with the Parts Sales teams via proactive communication and support when requested with customers queries and claims
• Identify and support the 3PL Continuous Improvement actions and as well for the local teams to achieve the 3% annual efficiency and performance improvements as well CO2 reductions
• Lead key Supply Chain network development projects as well as new business integration projects
• Implementation and development of value adding services, for example picture taking, branding and pre-packing activities
• Support the Global Purchase & Planning manager with managing the local US purchase team members and prioritize when support is needed for an emergency delivery unit down by securing that the team members follow agreed processes, documentation and correct case management tool usage
• Work together with the Supply Chain team members in Europe on aligning global processes, policies and performance standards
• Lead with focus on continuously improving performances, quality, team motivation and productivity
• Ensure that team members receive feedback on their performance regularly, with progress recorded formally according to company policies like Personal Development Plans (PDP)
• Support the team as a backup for the daily operations in case of absence
• All other duties as assigned by your manager with the physical constraints of this job description

Budgets and KPI's:

• Accountable for managing the 3PL & carriers to achieve the set Key Performance Indicator targets as well as the agreed case management response & resolution standards
• Monitor and review performance against agreed budgets and develop a CI program that aims to improve operational efficiency with 3% annually as well reduce our overall CO2 footprint
• Ensure that the correct inventory controls are used so that the RDC holds the accurate stock, agreed stock levels and keep 'losses' to a minimum
• Ensure the agreed systems and reports are implemented and monitored regularly, primarily goods in and on-time put away, stock replenishment, stock controls, timely order picking and packing, on-time dispatch to meet carrier collection deadlines and invoice verification. Initiate and monitor remedial action taken to improve those areas that do not meet the KPI targets
• Manage transportation modes, carriers, and routes to minimize costs and maximize efficiency
• Share regular performance reports including RCCM (Root Cause Counter Measures) analysis on reasons to performance failures according to the standards set by the supply chain functions

Key interactions

Internal

• Supply Chain teams and functional managers within Services e.g. transport, planning and sourcing
• PSCs logistic teams + management
• CSCs service and parts teams
• IM and financial teams

External

• Customers and Importers
• Forwarders
• Suppliers
• 3PL Partner

Qualifications

Education:

• Relevant university degree (MSc / BSc) or equivalent
• Lean Six-Sigma is a plus

Experience:

• Minimum 10 years of experience from similar role preferably with a 3PL operation
• Background in spare parts distribution is valued
• Experience from navigating in a global organization
• Track record as a project manager for major business integrations and warehouse migrations
• Excellent English skills

Competencies:

• Well documented leadership skills
• Excellent interpersonal and communication skills
• Analytical and a skilled Excel user
• Experience with WMS and TMS systems
• SAP experience is a plus
• Independent to get things done, but a strong team player
• Willingness to travel according to needs; also outside the US / to Europe

Desired behavior:

• Self-starter & Self-motivated
• Change driver
• Analytical with an eye for the big picture and strategic thinking
• Team player
• Prosper diversity and inclusion
• Strong leadership and influencing skills
• A good communicator with the capability to work in teams and independently
• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Good sense for details

Systems and tools:

• SAP WMS
• TMS - shipment manager
• Case management