Operational Key Account Manger (m/f/d)
About Us
We are a forward-thinking logistics provider with strong roots in Northern Germany and a growing global presence. Our team is passionate about delivering reliable, efficient, and innovative freight solutions. As we expand our sea freight operations, we're looking for an Operational Key Account Manager to help strengthen our client relationships and optimize logistics performance.
Your Mission
As an Operational Key Account Manager, you will be the central point of contact for our key sea freight clients. You'll manage daily operations, ensure smooth cargo flows, and develop strategies that create long-term value for our clients and our company.
Key Responsibilities:
Manage and coordinate sea freight operations for assigned key accounts
Maintain close communication with clients, carriers, and internal teams
Ensure timely, cost-effective, and high-quality logistics solutions
Analyze KPIs and performance data to identify improvements
Handle problem-solving and escalation management efficiently
Support the development of tailored logistics concepts and solutions
What You Bring:
Solid experience in sea freight forwarding/logistics (3+ years preferred)
Strong knowledge of operational processes and documentation
Excellent communication skills in German and English
Customer-focused mindset with a proactive approach
High level of organizational and problem-solving skills
Ability to work both independently and as part of a team
What We Offer:
A dynamic work environment in a growing, international company
Flat hierarchies and fast decision-making processes
Opportunity to shape and grow your role as we expand
Competitive salary and development opportunities
A supportive and collaborative team culture
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.